Staying Calm Under Fire/Conflict Resolution - topic
"Staying Calm Under Fire/Conflict Resolution”
Type of Presentation: Keynote, Breakout Session or Workshop
The first portion of this hands on workshop emphasizes the importance of diffusing anger, exercising patience and demonstrating the emotional intelligence to stay calm under fire. The cornerstone is learning "how to carve a duck," a powerful self-coaching tool that focuses on maintaining a calm and resourceful demeanor.
Then we learn a simple three step method for dealing with upset people that allows the leader to create open and non-threatening communication channel. This type of leadership typically leads to mutually agreeable solutions.
We explore a four step model for confronting situations and behaviors that need to be addressed. A key component is to focus on the behavior without attacking the person, then working through emotional challenges as they arise.
Clearly defining good leadership
Keeping yourself positive and upbeat, even during challenging times
Three steps for dealing with upset people
A four step approach to conflict resolution
Outcome Based Coaching - Clearly defining expectations
Achieving desired outcomes
What Participants Will Learn
How to create a productive and satisfying culture
How to correct rather than criticize mistakes
How to deal calmly with upset people
How to clearly define desired outcomes
How to "coach" people to reach those outcomes
How to keep yourself growing, both personally and professionally