Type of Presentation: Keynote, Breakout Session or Workshop
The first portion of this hands on workshop emphasizes the importance of diffusing anger, exercising patience and demonstrating the emotional intelligence to stay calm under fire. The cornerstone is learning "how to carve a duck," a powerful self-coaching tool that focuses on maintaining a calm and resourceful demeanor.
Then we learn a simple three step method for dealing with upset students and parents that allows the teacher to create open and non-threatening communication channel. This typically leads to mutually agreeable solutions.
We explore a four step model for confronting situations and student behaviors that need to be addressed. A key component is "correction vs. criticism," which focuses on addressing unwanted behavior without attacking the person, then working through the emotional challenges as they arise.
Clearly defining good leadership
Keeping yourself positive and upbeat, even during challenging times
Three steps for dealing with upset students and parents
A four step approach to conflict resolution
Clearly defining behavioral objectives
Achieving those objectives
What Participants Will Learn
How to create a productive and welcoming classroom climate
How to correct rather than criticize
How to deal calmly with upset people
How to clearly define desired outcomes
How to "coach" students to reach those outcomes
How to keep yourself growing, both personally and professionally