I am often asked how I would respond to those who say, "That motivation stuff is just a bunch of 'fluff.'" My answer is this. "It is unless you use it."
Becoming more patient isn't "fluff," it's real. Teaching yourself to remain calm and under control when dealing with upset people and challenging situations isn't "fluff," it's real. When parents pay attention to their parenting style and take time to really listen to their children and to create a safe, loving and caring home environment for their kids, it's not "fluff," it's real.
The key to any of this "motivation stuff" working is for you to take action -- to actually work on the attitudinal and emotions skills that are so important to your success and effectiveness in all areas of your life -- your career, your relationships, your sense of self worth. Things like patience, tone of voice, the ability to deal with problems in a calm and soothing demeanor are skills, and like any skill, they can be learned.
The first step is to create an awareness of their importance and of your ability to master them. Then, with determination and persistence, coach yourself to mastery. Then do the three things necessary to master any skill. Practice. Practice. Practice.
Your assignment for the week is to pick one skill or personal trait that you would like to develop more of, then look for at least three opportunities to improve it.